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FAQ

LES QUESTIONS LES PLUS COURANTES

  • How can I pay?
    We accept all major credit and debit cards including Visa, Mastercard and American Express. You can place your order securely on the website, or by using the Customer Services chat box in the bottom right corner. You can also pay for your order using Paypal.
  • What if an item is labelled out of stock?
    We offer the option to pre-order many items which are not currently in stock. If you see a product you like on the website that is out of stock, please email Customer Services or chat to us on the chat box in the bottom right corner for more information on when the item will be available.
  • I can’t find an item I have seen previously, do you still have it?"
    If something has been removed from our site, this usually means it is out of stock and we won’t be making any more of it. However, it may still be worth emailing Customer Services or chat to us in the box in the bottom right corner as we may be able to track it down for you. We can reprint wallpapers which have been archived for a small cost. HOUSE OF BAHH reclaimed are one of pieces.
  • Can I add items to an existing order?
    No, once an order has been placed, unfortunately we cannot change it. If you would like to purchase additional items, please place another order on the website. If we can include your new order in the same shipment, we will be happy to refund the shipping costs for UK mainland orders within 2 working days.
  • How much does delivery cost?
    Our standard delivery option is Express to all UK mainland addresses (doesn’t apply to furniture). Prices starts from £5 and delivery costs are calculated depending on the weight and volume of the items we’re sending. There is an oversized parcel handling fee of £12 charged for fabric orders as they are sent on a roll. All charges are exactly what is charged by our selected courier.
  • Do you ship overseas?
    Yes, we ship worldwide, select your delivery country at the checkout to see the delivery charge for the items in your shopping bag. We ship all orders outside of the UK with DDP (Delivered Duties Paid) so there will be no unexpected / additional charges to pay when you receive your orde
  • Can I return my order?
    Yes, you can request a return over the phone or on our website within 14 days of receipt. This excludes non-returnable items: furniture, curtains and blinds and wallpaper made to bespoke measurements.
  • How can I purchase a gift voucher?
    Gift vouchers can be purchased here. Our gift vouchers are sent electronically to your email address
  • Can I have a physical gift voucher sent to me?
    If you require a physical voucher along with the electronic version, please email us and we will arrange this

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